HELP … with keeping social media running for your museum

The ninth and final in our social media series by Louise Winters.

What can you do if none of the current staff or volunteers has the time or confidence to run a social media account for the museum? At a lot of smaller museums, someone at the museum asks one of their children or a younger friend to help out. Or there may be a few of you who are able to help, but none of you have enough time to do it alone.

As long as it works for the people doing it and the social media reflects the museum positively, in a way staff, volunteers and visitors are happy with that is fine. What you may find more difficult is co-ordinating between you.

Whoever helps out with social media has to have a steady stream of information about the museum, what is happening, who else works there and what kinds of things visitors like to see. If they’re not at the museum regularly they will struggle to write up enough different and interesting posts. If more than one person works on social media then you need a schedule for who is posting what and when.

Talk about it!

All people involved in social media and at least one other person who works at the museum should meet up regularly to talk about ideas for posts and agree them. This is especially important if the person or people looking after social media aren’t staff or don’t do volunteer work there. How else will they know about what is going on for your museum, or what everyone else gets excited about?

Photographs

Once you have ideas for posts, think about what photographs, videos or gifs might be good to illustrate them. You don’t have to decide yet, but if you want to take photographs of an exhibition during set up you’ll need to check with whoever is in charge and plan when you can do it. If you need to ask permission to take and share photographs it is useful to think about it ahead of time.

You can also access photographs that are completely free to use and don’t require the author to be credited (useful for Twitter where you often don’t have room for acknowledgments). Websites like

https://unsplash.com/

https://www.pexels.com/

allow you to search for and use photographs. You can also upload your own photographs and let other people use them for free.

Lastly you can search for animated pictures (or gifs) that are free to use on social media using Giphy (instructions on how to use giphy can be found here: https://giphy.com/faq).

Scheduling & publishing

Once you’ve agreed some ideas and figured out how you can get photographs, note down what you’ve agreed and who is doing what. The two simplest ways to do this are to set up an online calendar or a spreadsheet (something like Google Sheets is free and can be accessed by several people at once) that lists out your ideas for each week and who is responsible.

You will find you have lots of ideas for the next week or so, and then fewer as you get further away from now. Everyone will be able to see when you are running low on ideas. If you have a brilliant idea for Christmas then write it down, even if it’s only May! You’ll also have ideas that are spontaneous and need to be done on that day.

For things you can plan, think about scheduling your posts in advance. Facebook lets you do this directly from its website or mobile app. Twitter doesn’t, but you can use a free tool like Hootsuite to let you schedule your posts for a time in the future.

Review what you’re doing

Once you’ve started, do look at things like your number of fans / followers, the number of people who like your posts, the number of people who retweet or reshare your posts and how many people reply to your posts on social media. You will start to learn which kinds of posts people seem to respond to best and start to see how your hard work is paying off as more people find and follow your social media.

Okay, if you’ve now read all 9 of the blog posts on setting up social media firstly: thank you for reading! Secondly, what are you waiting for? Get ‘social media-ing’ for your museum 😉

http://gph.is/11EoofF

If you have any questions or ideas for things you’d like to read more about on using social media then please share them in the comments below. Also if you have any success stories or anything that worked really well please share those too, it would be great to hear them.

Please do get in touch, I love saying hello:

On Twitter: @pinkyandnobrain

By Email: me@louisewinters.com

On LinkedIn: https://www.linkedin.com/in/louisewinters/

My website: http://louisewinters.com/

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