Training Needs Survey 2018

Object Handling, Packing and Marking

The SHARE Training Needs Survey 2018 is now open.

Every year, SHARE asks museums to help shape their annual training and development programmes. This is your chance to tell SHARE what skills you feel your museum needs to develop and which areas you want support in.

They need as many organisations as possible to complete it, as it helps them know not only what subjects to run, but where in the East of England to put them.

You can complete the survey either on behalf of a museum or as an individual (or both), but they would like as many organisational level responses as possible.

SHARE training is open to staff, volunteers and trustees of museums.

The survey has only 12 very quick and easy questions and takes not more than 10 minutes. It closes on 25th May and can be accessed online here.

If you cannot take part online, please contact me to arrange to receive a Word version.

Kids in Museums Manifesto – Are You Signed Up?

Museum Explorer

Teddy Bears Picnic at Chelmsford Museum

The Kids in Museums Manifesto is not a new thing. The charity has been doing great work promoting the importance of engaging with children and family audiences for many years now. They run high-profile annual schemes such as Takeover Day and the Family Friendly Museum of the Year Award (nominations are currently open) and deliver regular training on subjects including Babies in Museum and Autism Awareness. The Manifesto is the backbone of all of these areas of work, informing their work and the work of many museums around the UK (and possibly the world…?)

 

The 20-point manifesto is made of really simple things, most of which you are probably already doing including saying hello to visitors and sharing stories. Last year they launched a “mini-manifesto”, covering all the key points:

  1. Reach out. Begin the welcome beyond your door. Help families find you, go out to meet them, start friendly conversations on their home patch and make your museum easy to reach.
  2. Get to know your families. Some have babies, some toddlers, teenagers, parents, grandparents or foster children. Embrace these differences, from your programme to your ticketing.
  3. Seek to reflect your community and include it at your heart in your displays, interpretation and events.
  4. Be positive. Say ‘Hello!’ Welcome enthusiastic comments (which may be loud), have things to touch and explore, challenge your staff to never say ‘No’
  5. Make it easy and Comfortable — with a family friendly café, pushchair friendly toilets, seating in the galleries, a place to store skateboards and teenage kit, child-height stair rails, tap water. Just a few of the very practical ways to help a family relax and have fun.
  6. Be accessible. Families with disabilities may make an extra effort to reach you. Include their needs in everything you do and say — from how to get there to exploring the displays. All your visitors should be equally supported and welcomed.
  7. Tell your story. Families aren’t only coming to see your collections. They’re coming to enjoy your museum and hear your stories. These are what they’ll share when they get home. Find a way to include their stories too. They’ll add new insights and make the museum belong to them.
  8. Communicate well. Let families know what you offer. Include this on your website and social media. Chat with families before they visit and after they leave. Build relationships and include them in long-term decision-making. These families will become your greatest advocates.

 

So, I was surprised to discover that only 17 Essex venues are signed up to this wonderful initiative. Kids in Museums are an Arts Council funded “National Portfolio Organisation” (NPO) so signing up will look good on your Accreditation returns. It is also worth mentioning on funding applications as part of your commitment to broadening audiences and supporting young people. You could also put it on your website and share that fact that you’ve signed up on your social media or in other publicity.

Registering your organisation’s commitment to the manifesto is really easy. Just fill in the short form on their website. You can also have a sneaky look at which other museums are signed up (and which ones aren’t).

While you’re there, why not nominate yourself for Family Friendly Museum of the Year

A Culture of Lates

This guest post has been provided by Culture24.

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Culture24 is running the first ever national conference about museum after-hours events at the National Gallery in London on June 1st. ‘A Culture of Lates: How do Museum Lates Build Audiences & Generate Income?’ is aimed at museum/gallery after-hours events programmers and venue decision-makers and will be a fabulous opportunity to learn about Lates and network with colleagues.

 

Tickets are available now from the conference sales page  but if you work or volunteer at an Accredited Essex Museum that is not an NPO please contact Amy before booking as she can help you to access funding to attend.

 

The speaker list includes:

  • Kim Streets, CEO of Museums Sheffield
  • Ashlie Hunter, Producer of Public Programs, Art Gallery of New South Wales
  • Bill Griffiths, Head of Programmes, Tyne & Wear Archives & Museums, creator of Newcastle/Gateshead’s annual culture crawl The Late Shows
  • Marilyn Scott, Director, The Lightbox, Woking, whose Thursday Lates attract a new audience of local young professionals
  • Lucy Woodbridge, Head of Visitor Events at the Natural History Museum, who opens up access to the museum’s collection while generating income
  • Tatiana Getman, Head of special projects & events, the State Tretyakov Gallery, Moscow
  • Tim Ross, Australian comedian and TV presenter who uses comedy to create original heritage interpretation events and Instagram to market them.
  • Neil Mendoza, entrepreneur and consultant who recently published the DCMS Mendoza Review, an independent review of museums in England
  • Sam Bompas, Experience Designer and Jellymonger from Bompas & Parr, who flooded the ss Great Britain with 55,000 litres of luminous jelly for Museums at Night 2012
  • The Godperson of Lates, the original Lates programmer who started it all off at the V&A in 2001
  • Abigail Daikin, Events Director at Time Out, the media outlet that supports Lates all over the world
  • Kate Rolfe, Head of Events at the National Gallery
  • Alan Miller, Chair of the Night-Time Industries Association
  • Airbnb

 

The programme will feature presentations, panel discussions, socials and practical sessions including:

Programmers’ Question Time – Is your venue’s Lates programme blighted by lack of funding? Do you have a crop of talented local artists but are unsure how to reap the best out of them? Our panel of Lates event programming experts will grapple with your event challenges and help you create your after-hours Garden of Eden!

Plus …

Sussex independent artisan spirit producers Blackdown Distillery will be sponsoring the after-conference drinks party providing a welcome drink to all guests who pop up to the National Dining Rooms from 5.30pm

 

 And if that were not all…

There will be a comedy improve show by Do Not Adjust Your Stage at the National Gallery starting at 7pm on the evening of the 1st June after the conference. The National Gallery are offering all conference delegates the opportunity to buy tickets at the discounted membership price. Delegates simply use this link https://www.nationalgallery.org.uk/whats-on/calendar/blank-canvas to buy tickets at the member’s price and present their ticket along with their conference lanyard on the door on the night.

You may remember that Do Not Adjust Your Stage have previously delivered training for Essex museums on audience engagement, public speaking and giving guided tours.

 

We hope you can join us for this unique occasion!

Snapping the Stiletto Update

Snapping the Stiletto

Logo designed by Essex artist, Lisa Temple-Cox

Pippa Smith is project manager for “Snapping the Stiletto”, an Essex-wide project looking at how women’s lives have changed since gaining the vote in 1918. 

Snapping the Stiletto is a project funded by the Esmée Fairbairn Collections fund which aims to uncover and celebrate stories of strong Essex women over the past 100 years. Working in partnership with 11 museums across (historic) Essex and a range of community groups to steer the project we will be looking for hidden stories of women in museum collections and creating exhibitions and events to share these stories across the county.

CHMPM 536 Pat Foster, 1st female motorcyclist for EP

Pat Foster, first female motorcyclist for Essex Police (copyright Essex Police Museum)

The museums will be recruiting volunteers to help them to research and tell these stories and I’m busy talking to a range of community groups to discover what sort of topics would interest them. So far I’ve had meetings with representatives from the WI and the Shree Ram Mandir  Hindu Cultural and Heritage Centre and spent a very enjoyable couple of hours with the Razed Roof Theatre Company in Harlow . I’ve contacted the Guides, sisters from a local mosque and representatives from a wide range of groups representing the diverse communities across Essex.

History students at Essex University studying a ‘Votes for Women’ module  have been looking at the representation of women in museums and public spaces and tackling some interesting questions set by the project which we hope to blog about soon.

So far two main themes are emerging- groups are interested in the history of women at work, in particular in industry and women as campaigners beyond the suffragettes.

Making Things, Doing Things

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On Thursday 26 October a gang of ‘digital curious’ museum folk discovered cheap and easy ways to start using technology at their museum. Led by Paul Clifford we made robots, programmed micro:bits and found the ‘Maker’ within us.

“Instead of learning about our technology we opt for a world in which our technology learns about us.” Douglas Rushkoff

 

The Maker Movement

The Maker Movement is a global community of people making and sharing their objects through events and the internet. A ‘Maker’ might build furniture, bake cakes or engineer robots but, whatever the activity, at the core of the Maker Movement is a belief in democratisation, social learning, collaboration and self-empowerment.

For Makers who are interested in digital technology, they might enjoy electronics, robotics, 3-D printing blended with more traditional crafts like metalworking, woodworking, arts and crafts. A Maker might build something from scratch or tinker with existing technology.

The Kit

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Makey Makey – have you ever wanted to make a banana piano or turn your hands into buttons? Then the Makey Makey is the kit for you! The Makey Makey is a simple circuit board onto which you can attach crocodile clips to turn anything into a button. Cost: £50 approx.

micro:bit – a microcontroller that you can simply programme to do different things, like direct motors, flash lights or play sounds. Using the MakeCode.org website you can programme a micro:bit really easily following the instructions on the micro:bit website. In 2016 the BBC distributed a micro:bit to every year 7 child in Britain, so many schools already have a supply of these. Cost: £12 approx.

Servo:Lite – a type of servoboard. A servoboard is a device that controls motors or mechanisms (technically known as servomotors or servomechanisms), for example turning wheels, switching lights on and off or playing a noise. The Servo:Lite is controlled by the micro:bit (or other microcontroller).

ZIP Halo – a circular board that has a ring of flashing lights, which you can programme using the micro:bit. Cost: £12 approx.

Motor and wheels – moving wheels that you can attach to your Servo:Lite, which you can programme using your micro:bit. Cost: £8 approx.

Arduino – an electronics platform for making interactive projects. An Arduino senses the environment through sensors and you can tell an Arduino what to do by writing code in the Arduino programming language. Cost varies depending on what you buy.

Touch board – you can use this to turn any material or surface into a sensor, so you could paint a light switch on a wall, make a paper piano or create an interactive poster. Cost: £60 approx.

Raspberry Pi – a tiny, affordable computer that you can use to learn programming. You can plug it into a monitor and it comes with its own operating system. Cost: £30 – 40 approx.

Conductive Paint – you could use this to paint buttons or circuits.

Little:Bits – really simple electronic kit that lets you build circuits. Lots of fun to play with and great for absolute beginners.

Extras – crocodile clips, batteries, keyboards, monitors, copper tape, etc.

There are countless extras you could buy depending on what you’re interested in!

(Please note that these products are available from a range of sources.)

How can we use this technology in our museums?

Some museums are doing all kinds of amazing things – from massive digital projects to cheap and cheerful kids’ events. Here are some ideas to get you started:

Build a Robot – using craft materials, motor wheels, micro:bit and Servolite you can create simple robots that wheel around and draw shapes.

Maker Trolley – short on space in your museum? No problem – why not try a trolley loaded with craft materials, and a few simple bits of technology to get kids playing.

Cardboard Instruments – cut out guitars and pianos from cardboard and use Makey Makeys to turn these into intruments. Check out the Makey Makey website for different ideas.

There are lots of blogs and websites full of ideas with easy to follow instruction. Check out the following for inspiration:

https://makezine.com/projects/

https://www.makerspaces.com/makerspace-ideas/

https://learn.adafruit.com/

https://www.kitronik.co.uk/blog/kitronik-university/

https://www.raspberrypi.org/education/

http://www.bbc.co.uk/connectedstudio/toolkit

https://situate.io/

https://smartify.org/

Don’t have the technology?

No problem – you can borrow the Essex Museum Development’s digital learning library for free.

Why not try contacting local businesses to ask if you can have their old computers, keyboards, tablets, etc if they’re throwing them away?

Contact Makers and technology producers to ask if they might loan you equipment or donate some to your museum. Check out the list below for ideas of who you might contact:

Raspberry Pi Foundation

BBC micro:bits

Mini Maker Foundation

Your local ‘Code Club’ or local Makers

Crafts Council (also potential funders!)

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If you’re interested in using digital technology but aren’t sure where to get started, come along to the next Heritage Education Group meeting where we will be playing with the technology library. We will be meeting on Tuesday 5 December at the Essex Records Office. Contact me for more information and to book.

What on earth is GDPR and how does it effect you?

I attended SHARE’s fantastic Data Savvy Fundraising at Ipswich Museum on 18.10.2017, which explored the impact of GDPR legislation. They have another training day coming up on 7.12.2017 at Epping Forest District Museum, click here to find out more and book.

The Association of Independent Museums has published guidance for small museums – click here to access this. In addition to this, I wanted to share a few tips to get you started on thinking about the changes you might need to make before the new legislation comes into force on May 25 2018.

First, the lingo…

Glossary:

GDPR – General Data Protection Regulation, legislation for how we process and store data about people

PECR – Privacy and Electronic Communications Regulations 2003, additional governance for electronic communications including emails, text and mobile phone calls

Data Subject – the person who the data is about

Data Controller – the individual or organisation that is in control of who processes data and why the data is processed (e.g. trustees, museum employees)

Data Processor – the individual or organisations tasked with processing the data on behalf of the Data Controller (this would exclude museum employees but includes volunteers)

Personal Data – defined as “Any information relating to an identified or identifiable natural person.” This means data or combinations of data from which a person (not organisation) can be identified

Sensitive Personal Data – this is personal data, which relates to an individual’s race/ethnicity, religious beliefs, political opinions, mental/physical health, sex life, criminal history and trade union membership

ICO – Information Commissioner’s Officer, the UK’s independent data protection regulator

How will it affect you?

General Data Protection Regulation (GDPR) comes into place on May 25 2018 with no transition period. This legislation protects all kinds of personal and sensitive personal data and has been adopted by the UK through the Data Protection Bill so will not be effected by Brexit.

This means that all data you hold about people will have to meet this new standard or be deleted. BUT don’t panic! With a few straightforward steps you will be able to meet this new standard.

What’s it all about?

If you hold data about a person they have the right to know what data you have, access the data, rectify incorrect data, delete all data about themselves, restrict your use of their data, obtain and reuse data and refuse consent to use their data.

The key principles are that data should be:

  1. Accurate and kept up to date
  2. Kept for no longer than is necessary for the purpose it was collected
  3. Processed in a way that ensures appropriate security

The Data Controller (i.e. your museum) is responsible for ensuring that these requirements are met. In order to demonstrate that you are meeting the requirements of GDPR you must:

  1. Implement appropriate measures to ensure you comply with legislation
  2. Keep a record of how you’ve processed data
  3. If appropriate, appoint a person responsible for ensuring compliance (only appropriate for larger organisation)

There are different legal conditions that allow organisations to hold and process personal data but the main two that apply to museums are consent and legitimate interest.

Consent

Consent means that the person has explicitly agreed to you holding their data and using it for specific purposes. Consent has to be used to emails, text messages, mobile phone calls, house phone calls if the person is listed on the Telephone Preference Service and for processing sensitive personal data (see glossary).

Consent must be:

  1. freely given (you can’t offer incentives or force someone)
  2. specific to how you plan to use their data
  3. informed
  4. unambiguous
  5. clear, affirmative action (i.e. you can’t use ‘opt out’ options)
  6. demonstrable (you must be able to prove that the person gave their consent if asked)

Consent doesn’t necessarily last for forever and should be refreshed at appropriate intervals. The GDPR doesn’t give an exact time frame, but every 24 months is recommended. Consent expires when the purpose for which you collected the data ends. For example if you hold someone’s details because they’re a volunteer, when they stop volunteering you must delete the data, unless you request permission to keep the data for another reason.

Example consent form:Example consent

(From ‘A practical guide to lawful fundraising for arts and cultural organisations’, June 2017, by BWB and ACE. Click here to access the full document.)

Data you have previously collected must meet this new standard. If it does not, you can ask for consent or you must delete this data. There is no such thing as implied consent.

Legitimate Interest

Please note that any local authority or university museums cannot use Legitimate Interest as a reason for holding personal data. This is explicitly banned in the GDPR.

Organisations that are not managed by a local authority or university can use Legitimate Interest to justify handling data without consent when the data processing is ‘necessary’ for the legitimate interest of the data controller (i.e. the museum). Your organisation has a necessary legitimate interest when using the data achieves an organisational objective (this is vague and will probably be tested in court).

Before you use Legitimate Interest you must ask yourself:

  1. Why this activity is important?
  2. Is processing the data is the only way of achieving your ‘necessary’ objective?
  3. If processing the data isn’t the only way to achieve the objective, why do you believe that handling the data is the most appropriate approach?

Whether or not you can use Legitimate Interest depends on the ‘reasonable expectation’ of the individual when they gave you the data. You must consider:

  1. What is the direct impact on the individual?
  2. Are the consequences for the individual positive?
  3. Is there a link between the original purpose that the data was given and how you want to use the data?
  4. What kind of data is being processed?
  5. Could your use of the data be considered obtrusive?

For example, if someone agreed to give you their address when they donated an object they might expect that you would contact them to ask a question about the object but they might not expect you to post them leaflets about all your museum events.

People can opt out of allowing you to use their data for legitimate interest.

You cannot use Legitimate Interest to contact people via email, text message or mobile phone call as this is governed by the PECR legislation. You can use Legitimate Interest to contact people by post or home phone call (provided their number isn’t listed on the Telephone Preference Service).

Privacy Policies

If you haven’t told someone how you’re going to use their data, you probably can’t use it. Your privacy policy sets out how you will use their data. A privacy policy should include:

  1. Who you are (identity and contact details of Data Controller)
  2. Why you want their data
  3. The legal basis for processing the data
  4. Who the data will be shared with
  5. How long the data will be held
  6. The person’s rights
  7. The right to withdraw consent
  8. The right to complain to the ICO
  9. The source of the data (if it’s not being provided by the person)
  10. Any automised data handling (for example wealth screening for fundraising purposes)

This is a lot of information for a person to take in! You might give this information at the point of consent being given, and it could be a link from your consent form (if you’re doing it online). This would look something like this:

privacy statement

(From ‘A practical guide to lawful fundraising for arts and cultural organisations’, June 2017, by BWB and ACE. Click here to access the full document.)

You can see examples of good and bad privacy policies if you click here.

What do you need to do?

  1. Don’t ignore it!
  2. Don’t work alone – make sure your whole team is on board
  3. Do audit your use of data
  4. Do write or review your privacy policy
  5. Do keep a record of your decisions

Need more information?

https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/

https://ico.org.uk/for-organisations/guide-to-data-protection/privacy-notices-transparency-and-control/privacy-notices-in-practice/

http://www.artscouncil.org.uk/sites/default/files/download-file/A%20Practical%20Guide%20to%20Lawful%20Fundraising.pdf – practical examples of consent and privacy policies

https://2040infolawblog.com/

New Audiences Day 2017

“Nothing without us about us is for us.”

This day explored the different ways in which we can engage with new audiences through case studies and group discussion. I’ve briefly summarised the presentations below but just get in touch if you’d like to know more.

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Young Roots – Dawn Bainbridge, Development Officer, Heritage Lottery Fund
Dawn discussed HLF’s Young Roots programme, covering how you can go about applying, what HLF look for and examples to inspire you. Successful projects focus on people learning skills in an in-depth and meaningful way. HLF have relaxed their rules about Young Roots projects being initiated by a group of young people, but they still must take the lead, e.g. steering group.

 You’re Doing It Already – embedding Arts Award into Museum Learning, Melissa Hawker, Learning Officer, Norfolk Museums Service
Melissa spoke about embedding Arts Award into school workshops and youth engagement projects, including Takeover Day and co-curating. The children shouldn’t feel like they are ‘writing up’ their log books, these should be treated as baskets to catch their learning and fill up naturally. Norfolk Museums Service run youth clubs starting from babies, which children taking more control of their learning as they develop. Starting early is a vital part of supporting young people to feel that the museum is a ‘place for them’. They do not advertise these groups in museums as the young people feel very strongly that the clubs are separate to schools and this is particularly important if school isn’t a positive experience. The youth clubs are free and this is key to their broad socio-economic appeal.

Engaging Diverse Local Audiences – Emma Winch, Heritage Learning Manager, Hackney Museum
Hackney Museum is internationally renowned for engaging diverse local audiences in the development of the museum and its exhibitions, programmes and projects that support audiences from all over the world to understand where their story fits within British history. Emma stated that there is no tool kit for engagement, you must employ the right people and work to a shared ethos. The most successful projects are not ones that ‘happen to’ community groups but where the community and the museum meet on mutual ground to create a relationship that grows into different projects. Hackney Museum supports local groups to campaign and Hackney Council often uses the museum as a space where people can have difficult conversations and community members come to council meetings. It’s important that changes made from their involvement is passed on to the community groups.

Diversifying your Audiences through Diversifying your Workforce – Rachel Macfarlane, Projects Development Officer, and Lib Fox, Museums Projects Officer, Colchester + Ipswich Museums
Colchester + Ipswich Museums shared a number of case studies from two years of Training Museum traineeships. The service has welcomed eleven Trainees from a variety of backgrounds, and they have helped us engage new audiences through work with schools and community groups, as well as social media. People who hadn’t considered working in museums before were targeted through the trainee recruitment. The applicants were asked to complete a very short form and submit a video and those shortlisted attended a group interview day with activities, discussion time and a very short interview. This more involved process provided greater insight into the attitudes of the individuals than the traditional format. In addition CIMS changed their volunteering to offer short, fixed-term posts with the application process making it clear what the volunteer would gain from their experience.

Jaywick Inspires – Kerith Ririe, Jaywick Martello Tower Manager
Jaywick Martello Tower supports creative collaborations relating to the themes of community, heritage and environment that affect our lives today. The Tower runs as an innovative arts, heritage and community space which successfully engages with its local community in Jaywick. The Tower Manager Kerith Ririe will discussed how the Tower has successfully engaged with its community and the plans for development. Many organisations are keen to work with Jaywick as it’s a well-known area of deprivation but the communities may not want to work with them. Jaywick Martello Tower offers food and refreshments at their activities to ensure that the participants aren’t hungry and better able to join in. How can we expect to engage an audience whose basic needs aren’t being met? The Tower used a cost benefit analysis tool to evidence that for every £1 invested, they reduced the spend in other services by £11.70.

By Thames to All the People of the World – Indi Sandhu, Essex Cultural Diversity Project, Essex Cultural Diversity Project Manager
Thurrock Routes is a joint working project between Essex Cultural Diversity Project (ECDP) and Thurrock Museum. The project focuses on the cultural heritage of Thurrock’s communities from 1930 – 2004 and draws on each organisation’s expertise to ensure that Thurrock’s heritage captures and responds to its specific and unique place in UK history and has engages with the diverse communities of Thurrock in bring new audiences to the Museum. This project saw a 15% rise in BME visitors to Thurrock Museum, something which they hope to build on.

Mercury Theatre- Martin Russell, Head of Creative Learning and Talent, Mercury Theatre
Martin spoke about hACkT, the Mercury Theatre’s creative digital offer for young people. hACkT is a summer school that allows young people to create a piece of theatre through a combination of traditional drama activities and technology, video game design and coding. The Mercury Theatre used vlogging to record experiences as opposed to traditional methods of recording, as this ties in with the participants interests and builds their skills. Schools have started hiring in hACKT for term time to meet their STEM requirements.

Breakout Group discussions:
Please note that these are transcriptions from the notes written on the day.
Breakout Group: Getting Started
• Avoid tokenism – do locational work, e.g school or street and don’t compartmentalise or label groups
• Start by mapping/research/listen to what people say. Possibly go where they go, restaurants, cafes, barbers, gyms, etc
• Educate yourself – go out and look and listen
• Be open and flexible – why would people want to come in? Community space/venue or support needed
• Consider throwing away what you do already is you are not attracting a diverse audience
• Juggling with what you already do – keep the good stuff (who decides what is good?)
• How do you change minds of staff?
• Get dates of who visits and build a profile
• Activity suggestions – winter warmer, food and drinks, hot chocolate, mocktails
• Focus groups – maybe not good for the first thing you do but could come later as a tool to plan for next steps
• Choose topics relevant to everyone, e.g. goof and drink, dinosaurs, music and dance, love, games, etc
• Most important thing: build relationships
Breakout Group: How do diversify your recruitment practice?
• Use friendly language that prevents people from understanding the forms/adverts
• Value attitudes rather than qualifications
• Spend more time with applicants – consider group interview days and see how they work in a team
• Include list of what training/benefits the volunteer will receive in return for their time
Breakout Group: Challenges
• Public perceptions of topics, e.g. death
• Capitalising on what you’re known for and expand on it
• Setting the right tone with difficult history/challenging topics
• Using museums as a visual learning space
• Need bigger teams
• Need for advocacy – shout louder about how unhelpful short-term funding is
• Condition of dunging to share outcomes/content more widely
• Curriculum content
Breakout Group: Capturing Feedback- evaluating the intangible
• Twitter – capture and share softer outcomes – Storify/metrics?
• Have conversations rather than feedback forms
• Staff/volunteers can be uncomfortable asking specifically for feedback
• Do we rely too much on paper feedback forms?
• Use SHARE evaluation tool kit
• Requirement for specific information from funders can be difficult
• Work with community members to design evaluation – co-produce methodology
• Ask questions with confidence and interest